Refund policy

Returns & Refunds

If it's not right, send it back. Here's how it works.

Your Right to Cancel
You can cancel your order for any reason within 14 days of receiving it. On top of that, we give you 30 days from delivery to return any item, including sale items.

Condition
Items must be unworn, unwashed and in their original condition with tags attached. We can't accept items that have been worn to train in or that show signs of use.

How to Return
1. Email info@primalchild.com with your order number and the item(s) you're returning.
2. We'll confirm and send you return instructions.
3. Send the item(s) to:

Primal Child Returns
116 Devon Avenue
Cheltenham
Gloucestershire
GL51 8BU
United Kingdom

Please use a tracked service and keep your proof of postage. Unless the item is faulty or we sent the wrong thing, return postage is your responsibility.

Refunds
Once your return arrives and has been checked, we'll refund you to your original payment method within 14 days. Your bank may take a few extra days to show it. We'll refund your original standard delivery charge if you return your whole order within the 14-day cancellation period.

Faulty, Damaged or Wrong Items
Check your order when it arrives. If something is faulty, damaged or not what you ordered, email us within 30 days with your order number and a photo. We'll replace it or refund you in full, including postage.

Exchanges
Need a different size? Email us. If it's in stock, we'll swap it once your return arrives. If it isn't, we'll refund you.

Questions? Contact us at info@primalchild.com.